Quote of the Month

In the Work section of The Guardian recently, a businessman from the Geek Squad was describing the pledges he asks his IT problem-solving employees to sign up to when they join. I thought they were great and would love more people in service industries to adopt this attitude. My favourites were: “I will assume every problem is my fault, unless proven otherwise.” “I will never say ‘I don’t know’. Instead I will say ‘I’ll find out’.” And lastly “I will always understand that my clients’ time is more valuable than my own.” They are also expected to arrive at appointments 5 minutes early and to offer to take off their shoes before entering a client’s home. How refreshing! (By the way, I hope you view our customer service highly – we try very hard to make dealing with us a pleasure!)

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